How To Raise A Ticket

Step 1: Access the AeroCloud Support Portal

Open your web browser and navigate to www.aerocloud.support

Step 2: Navigate to the Service Desk

Click on the "Report an Issue" option.

This is where you can initiate the process of raising a ticket.

Step 3: Fill in Ticket Details

A form will appear, prompting you to provide information about the issue or request. Some common fields may include

Subject: Enter a concise and descriptive title for your request.
Description: Provide detailed information about the issue or request. Include any error messages, relevant details, and steps to reproduce the problem.
Category: Choose the appropriate category or product that best describes your request (e.g. AOS - Airport Operation Systems - Gate Management)
Priority: Indicate the urgency or priority level of your request.
IATA Code: This allows us to provide user based reporting

Step 4: Attach Files (if necessary)

If you have any files or screenshots related to the issue, use the "Attach File" option to upload and attach them to the ticket.

Step 5: Submit the Ticket

Once you have filled in all the necessary details, review the information to ensure accuracy. Click the "Submit" button to submit your ticket.

Step 6: Confirmation

After submission, you will receive a confirmation message or ticket number. This information is essential for tracking the progress of your request.

Step 7: Monitor Ticket Status

You can track the status of your ticket by navigating to the "My Requests" or "Tickets" section. Here, you'll be able to see updates, communicate with support agents, and monitor the resolution progress.